You've Got Mail (1998)

 ●  English ● 1 hr 59 mins

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Struggling boutique bookseller Kathleen Kelly (Meg Ryan) hates Joe Fox (Tom Hanks), the owner of a corporate Foxbooks chain store that just moved in across the street. When they meet online, however, they begin an intense and anonymous Internet romance, oblivious of each other's true identity. Eventually Joe learns that the enchanting woman he's involved with is actually his business rival. He must now struggle to reconcile his real-life dislike for her with the cyber love he's come to feel.
See Storyline (May Contain Spoilers)

Cast: Greg Kinnear, Meg Ryan, Tom Hanks

Crew: Nora Ephron (Director), John Lindley (Director of Photography), George Fenton (Music Director)

Rating: U (India)

Genres: Comedy, Drama, Romantic Comedy

Release Dates: 18 Dec 1998 (India)

Tagline: Someone you pass on the street may already be the love of your life.

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Did you know? Joe misquotes 'The Godfather' (1972): When Joe Fox and Kathleen Kelly first meet at the cocktail party, Joe says, "I didn't know who you were with," quoting the movie producer Jack Woltz. The actual line is, "Why didn't you say you worked for Corleone Tom?" Read More
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as Frank Navasky
as Kathleen Kelly
as Joe Fox
as Waiter at Lalo
as Sarah Mancini
as Party Guest
as Vince Mancini
as Gillian Quinn
as Fox Salesperson
as Nelson Fox
as Kevin Jackson
as Veronica Grant
as Zabars Shopper
as Shopper
as Mother of Twins
as Starbucks Customer
as Annabelle Fox
as Christina Plutzker
as Henry, Zabars Shopper
as Birdie Conrad
as Matt Fox
as Schuyler Fox
as Shopper
as Zabars Shopper
as Cecilia Kelly
as Maureen, the Nanny
as Young Kathleen Kelly
as Shopper
as Yvette Fox
as Theater Patron
as Fox Books Shopper
as Shopper
as Charlie
as Shopper
as Party Guest
as Juggler
as Florist
as T.V. Reporter
as Patricia Eden
as Capeman
as Thanksgiving Guest
as Starbucks Customer
as Man at Cafe Lalo
as Decorator
as Rose, Zabars Cashier
as George Pappas
as Miranda Margulies


First Assistant Director
Second Assistant Director


Production Company
Executive Producer
Associate Producer
Unit Production Manager




Screenplay Writer
Script Supervisor

Camera and Electrical

Director of Photography
Still Photographer


Music Director
Music Label


Sound Editor
Foley Editor
Sound Re-recording Mixer
Sound Effects Editor


Art Director
Production Designer
Prop Master
Storyboard Artist
Assistant Art Director


Casting Director
Casting Associate
Casting Assistant
Extras Casting

Costume and Wardrobe

Costume Designer
Assistant Costume Designer


Associate Editor
First Assistant Editor
Assistant Editor

Post Production

Post Production Supervisor

Special Effects

Special Effects Coordinator


Stunt Coordinator
Film Type:
Feature Film
Colour Info:
Sound Mix:
Dolby Digital, DTS, Sony Dynamic Digital Sound
Frame Rate:
24 fps
Aspect Ratio:
2.35 : 1
Someone you pass on the street may already be the love of your life.
At odds in life... in love on-line.
Toward the end of the movie, Joe and Kathleen are standing at a hot dog stand by a window. To avoid reflections/glare there is no glass in the window, which would be fine except that the glass is present in adjacent panes and the reflections of passers-by come and go as they walk along the street.

When Kathleen is telling Joe he will love 'Pride and Prejudice' and he is trying to read it, it clearly shows the Colin Firth cover. When Joe picks up the book Kathleen has brought at the café and says 'Pride and Prejudice, I bet you just love this book', it is actually the cover of Austen's 'Persuasion'.

Factual Mistake
Joe Fox's explanation of 'The Godfather' (1972)'s significance would have been greeted with a "You have exceeded the send limit" error.

Factual Mistake
When Joe fox is in the shop around the corner the "open/closed" sign is facing "open" side in thus "closed" side out.

When Joe and Kathleen are sitting at the sidewalk cafe, a woman pushing an orange shopping cart passes by twice.

When Annabelle throws the rings on the bottle, he gives her a pink one and she throws a pink one, but a green one lands on the bottle.

When Kathleen leaves Joe on the street to get ready to meet NY152, she is wearing a wristwatch. It disappears when she arrives at her apartment.

The clock behind the counter in Kathleen's store reads exactly 4:30 through the entire 2 minutes plus when Joe is purchasing the books. It shows different times in other scenes, so it's not stopped.

The position of the hat on Kathleen's head when she is reading the stories.

When Kathleen is in the cafe waiting for NY152 to show up she rearranges the book and flower and ends up putting the flower inside the book, then Joe comes in and she picks up the book to cover her face and the flower is now on top of it and the book is in a different position.

At the dinner party, when Kathleen confronts Joe about his identity, the food on his plate keeps changing.

When Frank is typing on his new typewriter and calls Kathleen a "lone reed", the carriage stops halfway as he is typing the second line and does not move even though Frank is still typing.

When Kathleen is waiting to meet NY152 for the first time and Joe walks in, he puts his coat over the back of the chair twice.

When Joe comes to visit Kathleen at her apartment when she is sick, he tells her to sit down at the table. When she sits down, there is a large pile of tissues on the table, but in later shots, they are gone.

At a party where Kathleen realizes that Joe is in fact Joe Fox, she is talking to him as he helps himself to the caviar garnish from a plate. He scrapes a section of the garnish from around the edge of the plate. When he does this again a moment later, the caviar garnish is back in the exact same position it was before he first scraped it off.

In the final scene at the 91st St gardens, when Kathleen and Joe kiss, a hot dog vendor behind them opens up his umbrella fully, and it is open for the rest of this kiss. A second later, as the film cuts to the dolly/crane shoot pull-away, the vendor is again opening his umbrella.

During the scene when the staff of the store are selling off items prior to the closing, Kathleen puts a blue toy in the customers bag twice.

When Joe Fox is making martinis for himself and his father, he puts an olive in the second glass twice (but there are not two olives in the glass).

When Joe visits sick Kathleen, and she sits at the table while he fills the vase for the flowers, the table runner is alternately straight/wrinkled at the furthest end from her.

When Frank leaves the apartment at the beginning of the movie, the computer is at a table at the end of their bed. After Kathleen checks on him as he leaves the building and runs around to sit down at the computer, it is now on a table facing the living room furniture.

Character Error
When Joe and Patricia get stuck in the elevator, the elevator man suggests they all jump up to trick the elevator into thinking no one is inside so the doors will open. Yet you know from their entry on the ground floor (and earlier scenes) that the elevator doors are operated By Hand, and by that same elevator man.

Character Error
In the scene where Joe is typing his message about "The Godfather", Joe types "Don't lose you're nerve." This is clearly visible on screen both as it is being sent and as it is being read. It should read, "Don't lose your nerve" - "you're" is the contraction for "you are".

Character Error
It is shown several times that a key is needed to get into Kathleen's apartment building. However, when she leaves her building to go meet NY152 for the final time, she does not have her keys (and no purse or pockets).

Character Error
When Kathleen goes to Starbucks and orders a Tall Caramel Macchiato, the employee actually gives her a Grande.

Audio/Video Mismatch
When logging on to AOL, the monitor's on-screen display doesn't correspond to the sound of the connection being made.
In July 2013, The Onion ran a satirical article suggesting that, in a turn of poetic justice, Fox Books had been driven to bankruptcy because it couldn't compete with Amazon. The article is full of jokey references to "You've Got Mail."

The real-life store used as Kathleen's Shop Around the Corner was a quaint Upper West Side boutique that sold antiques and French cheeses. While the woman who owned the store went on vacation for a few weeks, the filmmakers transformed it into a children's book store, then put everything back in place when filming was over.

There was also a real-life inspiration for the Ephrons' story of feuding book merchants. In the early 1990s, a huge Barnes & Noble outlet opened on Broadway in New York's Upper West Side. Longtime residents feared that the new chain bookstore would kill off the small, independent Shakespeare & Co. bookstore a block away. And indeed, that's what happened.

Both Kathleen and Joe used AOL software to connect to the Internet. They were both using version 4.0 which was in beta testing mode when the film was being made.

Meg Ryan's character, Kathleen Kelly, uses a Macintosh PowerBook G3 "Kanga", (introduced 11/97), or a Macintosh PowerBook 3400c, (introduced 2/97) in the movie. The exact model she used can't be determined from looking at the outer plastic case, as both machines used the same plastic case.

Kathleen Kelly's bookstore in the film was based largely on Manhattan's Books of Wonder in Chelsea on 18th St. Meg Ryan worked the counter at Books of Wonder for a day as part of her preparation. Decorative props from the film can still be seen at the store.

Joe Fox's grandfather mentions that long ago, he briefly shared a pen pal romance with the store's previous owner, Cecilia Kelly (Kathleen's mother), and that they only communicated through letters. This may have been a reference to the movie's predecessor, 'The Shop Around the Corner' (1940), starring James Stewart and Margaret Sullavan, or possibly the famous book and the movie 84 Charing Cross Road (1987) of the same name, with Anne Bancroft and Anthony Hopkins as a female customer in New York and a male employee of the bookstore at that address in London.

Joe misquotes 'The Godfather' (1972): When Joe Fox and Kathleen Kelly first meet at the cocktail party, Joe says, "I didn't know who you were with," quoting the movie producer Jack Woltz. The actual line is, "Why didn't you say you worked for Corleone Tom?"

At one point Michael Palin was to play a benevolent writer who frequently gave readings at Ryan's store. Although he filmed several scenes, they were eventually cut from the film.

The song at the end of the film when they are standing on the bridge is "Somewhere Over the Rainbow". A clip of this song is played in the previous movie with Meg Ryan and Tom Hanks, 'Sleepless in Seattle' (1993).

Jean Stapleton's character's name is Birdie Conrad, a reverse of the character Conrad Birdie from the famous Broadway musical 'Bye Bye Birdie' (1963).

The location of Fox Books in the movie is actually the location of a real-life Barnes & Noble, on Broadway and 83nd street on the upper west side. The Barnes and Noble generated considerable neighborhood opposition when it opened in the early 1990s, as many feared it would drive a local bookseller, Shakespeare & Co. on 81st street, out of business. This is exactly what happened.

The passage that we see Kathleen Kelly reading during her bookshop's story time to a group of kids (including Joe Fox's aunt and brother) is from "Boy: Tales of Childhood", an autobiographical children's novel written by Roald Dahl.

The children's book store scenes in the film were actually filmed at Maya Shaper's Cheese and Antique shop on 103 West 69th Street. The film makers wanted to use the antique shop because it had the quaint, homey feel they were going for. They sent the owner of the antique shop on vacation for a few weeks and while she was gone they turned the store into a children's bookstore. After filming was finished, they put everything back the way they had left it and it became an antique store once again.

Joe Fox (Tom Hanks) is obsessed with 'The Godfather' (1972), and frequently uses dialogue from it to shape his philosophy on life. In the Coppola Restoration Godfather DVDs, Alec Baldwin claims that Hanks and Rob Reiner are both Godfather aficionados who have been known to host viewing parties where the attendees do drinking games and quote famous lines while watching the film.

The movie's opening and ending titles make use of commonly seen computer images of the time, specifically Windows 95/98. The ending title song, which begins just after the words "The End" appear on the screen, starts with and adaptation of the "startup" sound from Windows 95.

The scene where Joe accidentally closes the door of Kathleen's shop on the balloons was unscripted. Tom Hanks actually did that, and ad-libbed the line, "Good thing it wasn't the fish." The director thought it was so funny that she kept it in.

The New York previews were shown in the exact same theater (same building, same "room") that Meg Ryan and Greg Kinnear go into to see their movie, the Sony Lincoln Square 13 and Imax Theater.

This is the third time that Meg and Tom act together, the previous two being: 'Joe Versus the Volcano' (1990) and 'Sleepless in Seattle' (1993).

The store used for Fox Books is the old Barney's department store at 17th street and 7th avenue in Manhattan.